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Discover the problem
Conducting primary and secondary research, I found out typical paint points of restaurant managers to address. I sent simple surveys and chat with some restaurants owners to clarify some of their concerns when managing restaurants.
The problems
1/ Building customer loyalty and encouraging repeat business.
2/ Efficiently storing and managing inventory.
3/ Lack of efficient performance monitoring.
4/ Frequent order errors impacting customer satisfaction.
The solutions:
1/ Integrate real-time GPS Tracking: Managers see driver location, estimated delivery times, and route history.
2/ CRM with a Personal Touch: Store customer preferences, birthdays, email and order history.
3/ Performance Dashboards: Track deliveries per hour, average delivery time, customer ratings, and even fuel efficiency.
4/ Real-time Inventory Updates: As ingredients are used or received, the app automatically updates stock levels. No more manual counting!
Designing Restaurant Management Web App
Viet Flavour
VietFlavor is the all-in-one restaurant management app that empowers restaurant owners to streamline operations, optimize drivers performance, and elevate the customer experience, all from one convenient platform.
Where
Toronto, Canada
Category
Restaurant
What
Web app management
Role
Designer, Researcher
Why
Portfolio Project
When
9 - 11/2024
The dashboard
The dashboard allows managers to track inventory, drivers, sales, other restaurants' locations, and orders at 1st glance.
Drivers Tab
Integrate real-time GPS Tracking, managers can easily check the availability, delivery time, and information of the drivers.
Product Tab
With a simple and clear interface, restaurant owners can easily track, change, or add new items to the menu.
They can also check the location, availability, and data from other restaurants in the same chain.
Restaurant Tab
Restaurant Tab
The web app allows restaurant managers access to clients information at ease so that they can offer promotion or promote new dishes.
With real-time inventory updates, restaurant managers can easily estimate the time to purchase new ingredients and prevent out-of-date stocks.
Inventory Tab
Conclusion
This case study has explored the multifaceted challenges faced by restaurant managers in Canada today's dynamic culinary landscape.
By integrating features such as real-time driver tracking, intelligent order management, automated inventory control, and robust customer relationship tools, this web app offers a streamlined solution to address the diverse needs of restaurant businesses.
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